CENTERPOINT ENERGY
Native App
The Ask
Create a clean, user-centric and intuitive app that will allow CenterPoint customers to view their usage, manage their account(s) and pay their bill.
The Research
Leveraging user behavior, patterns and analytics helped serve as a guide in understanding CenterPoint customers and servicing their needs for a native app experience. We also knew this app would be "task-based", so we needed to reduce the cognitive load to help users quickly identify their intended goals.
The Approach
Evaluating all use-cases and scenarios, we mapped user journey flows which provided an early blueprint for the initial wireframes. This included refining the information architecture, card sorting and empathy mapping. We then validated our assumptions through moderated testing and revised as needed.
From there we started creating new components based on an exisiting design system and created hi-fidelity prototypes.
The Result
A delightful and efficient mobile app experience that allows customers to quickly manage their account, view bills and payment history, report outages and pay their bill. The app was also designed to be scalable to allow for future features and capabilities.
